Privacy Policy
Privacy and policy
Hadia Online Shopping owns and operates this website. Our Privacy Policy explains how we handle your personal information, which we may collect when you use this website. By accessing and using this site, you agree to this Privacy Policy. We may change or update this Privacy Policy at any time, so please check it periodically. This Privacy Policy supplements any other terms and conditions that apply to this website. We are not responsible for the privacy practices of any third-party websites linked to from our site. Protecting your privacy, especially your personal information, is important to us. This policy details how we collect, use, and manage the personal information you provide while using our website. We encourage you to review it regularly for any updates. We value your feedback and comments.
Personal information
We only collect personal information from visitors to our website when it's willingly and knowingly provided by them. This might happen, for instance, when you place an order, as we'll need certain details to process and deliver your purchase, and to keep you informed about its progress. We may also collect information when you submit inquiries or requests. Our commitment is to safeguard your personal information and ensure it's handled in accordance with the relevant Australian privacy laws. This policy is designed to protect your data from any use that doesn't comply with those laws.
The Purposes of Personal Information Collection and Use
We use the personal information you submit through our website exclusively for the purpose for which it was provided. We may also use this information for related secondary purposes that are directly connected to the primary reason for collection, such as customer support or internal administrative functions. We will not use your personal information for any other unrelated purposes without clearly disclosing those uses in this Privacy Policy or informing you at the point of collection.
Customer Registration and Information Collection
To streamline the ordering process, we collect and store your personal information. This may require you to provide additional details, as outlined below. While registration is optional, it offers a more convenient shopping experience. The information collected during registration may include your name, email address, billing and shipping address, telephone number, newsletter preferences, and other relevant details. You can access and manage this information at any time by logging into your account.
Secure Handling of Credit Card Information
Credit card information is collected solely for the purpose of processing payments and is securely deleted immediately upon completion of the transaction.
Disclosure of Personal Information
We will only disclose your personal information in the following circumstances: when you have given your consent; when disclosure is necessary to fulfill the purpose for which the information was provided; or in specific situations where we believe, in good faith, that disclosure is required to identify, contact, or take legal action against individuals who may be harming, injuring, or interfering (either intentionally or unintentionally) with our rights or property, our users, or anyone else who could be adversely affected by such actions. We may also disclose personal information if we are legally required to do so.
Furthermore, we may engage third-party service providers to assist us in fulfilling your requests for goods or services. In such cases, we may disclose your personal information to these third parties solely for the purpose of enabling them to provide those goods or services.
Notwithstanding the foregoing, text messaging opt-in data and consent will not be shared with any third parties.
Data Security
We are committed to maintaining the security, integrity, and privacy of the personal information submitted through our website. We regularly review and update our security measures to incorporate current technological advancements. While we strive to protect your data, it's important to acknowledge that no internet transmission is entirely secure.
We will take all reasonable precautions to safeguard the personal information you provide. Upon receiving your data, we will make our best efforts to ensure its security within our systems.
Our employees and contractors who support our information systems are bound by confidentiality agreements to protect the personal information we hold. However, we cannot be held liable for breaches arising from unauthorized access to your personal information.
Information Gathering from Users
IP Addresses:
Our web servers collect IP addresses to help diagnose technical issues and provide support for our services. This information is collected in aggregate form only and cannot be used to identify individual users.
Use of Cookies:
A cookie is a small file that a website asks permission to place on your computer's hard drive. Once you agree, the cookie is stored and helps analyze web traffic or remembers when you visit a particular site. Cookies enable web applications to respond to you individually by gathering and remembering information about your preferences.
We use traffic log cookies to understand which pages are being visited. This data helps us analyze website traffic patterns and improve our website to better meet customer needs. This information is used solely for statistical analysis and is subsequently removed from our systems.
Our website also utilizes cookies to track items you add to your shopping cart, including instances of cart abandonment. This information is used to determine when to send cart reminder messages via SMS.
In general, cookies help us enhance your website experience by providing insights into which pages you find useful. A cookie does not grant us access to your computer or any personal information beyond what you choose to share with us. You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually adjust your browser settings to decline them if you prefer. However, disabling cookies may limit your ability to fully utilize our website's features.
Accessing and Maintaining Your Information
We are committed to maintaining the security and accuracy of the information we hold about you. We take all reasonable steps to ensure your information is kept up-to-date. If you find any inaccuracies in your information, please contact us so we can correct it.
Our employees and contractors who work with our information systems are under strict confidentiality obligations regarding any personal information we hold.
SMS and Email Marketing Communications
By subscribing to Hadia's SMS/Email marketing notifications, you consent to receive automated marketing text messages from us regarding our products and services. These messages will be sent to the phone number/Email you provided at the time of subscription and may be delivered through an automatic telephone dialling system or other similar technology. Message frequency will vary. Your consent to receive these messages is not a condition of purchase. Similarly, by providing your email address and consenting to receive email marketing, you agree to receive marketing emails from us about our products, services, and promotions. You may unsubscribe from these marketing emails at any time by clicking the "unsubscribe" link located at the bottom of each email or by contacting us directly. Your consent to receive marketing emails is not a condition of purchase.
Updates to this Privacy Policy
We may update this Privacy Policy periodically. Any changes will be published on this website.
Contacting Us Regarding Privacy Concerns
We take any concerns or issues regarding our website seriously and are committed to addressing them promptly. If you have any questions, concerns, or complaints related to this Privacy Policy, please contact us through the "Contact Us" section of our website or by emailing us directly.